About the Neighbor-to-Neighbor program
What is the Neighbor-to-Neighbor program?
How many people have received assistance through Neighbor-to-Neighbor?
How is my donation delivered to people in need?
Who benefits from my donation?
Can I make a donation when I pay my bill by mail?
Can I donate if I am not a Direct Energy customer?
Where can I find more information?
Donation Information & Support
What does energy donation mean?
Is my energy donation tax-deductible?
Is it safe to make a donation online?
Is the conversion between dollars and kWh exact?
Are there any charges for me?
About Direct Energy
I want to learn more about Direct Energy.
What is Gridmates?
How to Get Financial Assistance
Who may receive bill assistance through Neighbor-to-Neighbor?
What are the financial eligibility criteria?
What is the maximum amount of assistance?
Can prepaid customers receive assistance?
How do I find out which agency can assist me?